Terms and Conditions

Last updated: 17 July 2026

These Terms and Conditions apply to roofing, gutter, flat-roofing, emergency repair, roof maintenance, and Velux window services provided by Perfect Roofing, Ltd. (trading as PerfectRoofing) in Dublin City, North Dublin, South Dublin, Lucan, Bray, Wicklow, Naas, and other nearby locations in Ireland.

1. Quotes and acceptance

Quotes are based on the information available at the time, including site visits, photos, videos, measurements, visible roof condition, access requirements, and customer instructions. A quote becomes a contract when you accept it verbally, in writing, by message, by email, or by paying a deposit, unless we agree otherwise.

Quotes are normally valid for the period stated on the quote. If no period is stated, the quote may need to be reconfirmed before work begins, especially where material prices, access conditions, or the scope of work changes.

2. Scope of work

We will carry out the work described in the accepted quote, proposal, message, or agreed job notes. Any extra work, upgraded materials, additional visits, or changes requested by the customer may require a revised quote or additional charge.

Roofing work can reveal hidden issues after work starts, such as rotten timber, damaged battens, unsuitable previous repairs, unsafe surfaces, trapped moisture, blocked outlets, structural movement, asbestos-containing materials, or defects not visible during the initial inspection. If this happens, we will explain the issue and any effect on price, timing, or recommended work before proceeding where reasonably possible.

3. Customer responsibilities

The customer is responsible for giving safe and reasonable access to the property, confirming ownership or permission to request the work, moving vehicles or belongings where needed, keeping children and pets away from work areas, and telling us about known hazards, fragile areas, leaks, electrical risks, access restrictions, management-company rules, or neighbour issues.

The customer is also responsible for any planning permission, landlord consent, management-company approval, grant approval, or third-party permission needed for the work, unless we agree in writing to help with this.

4. Timing, weather, and delays

We will make reasonable efforts to attend and complete work within agreed timeframes. Roofing work is affected by weather, safety conditions, material availability, traffic, emergency calls, scaffolding, and discoveries made after work begins. Dates may need to change where conditions make work unsafe or impractical.

If timing is essential, you must tell us before accepting the quote so we can confirm whether the date can be treated as a firm requirement.

5. Materials and workmanship

We will provide services with reasonable care and skill and use materials that are suitable for the agreed work and match the description given in the quote or proposal. Where a specified material is unavailable, delayed, or unsuitable, we may recommend an equivalent or better alternative and will explain any price difference where applicable.

6. Price, VAT, deposits, and payment

Prices will be set out in the quote, proposal, invoice, or written messages. Unless stated otherwise, prices are in euro. Where VAT applies, we will show or explain it as required.

A deposit may be required to secure materials, dates, scaffolding, or specialist equipment. Payment dates, stage payments, and final payment terms will be shown on the quote or invoice. Late or missed payments may result in work being paused, recovery of reasonable costs, or cancellation of remaining work, subject to applicable law.

7. Cancellations and cooling-off rights

You may cancel a booking or accepted quote by contacting us as soon as possible. If materials have been ordered, access equipment arranged, work started, or a visit completed, reasonable costs may be payable.

If you are a consumer and the contract was agreed online, by phone, at your home, or away from our business premises, you may have statutory cooling-off rights under Irish consumer law. Doorstep contracts may have a 30-day cooling-off period. Where you ask us to start work during a cooling-off period, you may be required to pay for work already completed, materials supplied, or reasonable costs incurred. Emergency or urgent repair requests may be treated differently under consumer law.

8. Emergency and temporary repairs

Emergency repairs and temporary weatherproofing are intended to reduce immediate risk or water ingress. They may not be a permanent solution and may need follow-up work, especially where the roof has underlying defects, storm damage, age-related wear, or multiple leak paths.

9. Warranties and aftercare

Any warranty or guarantee will be set out in the quote, invoice, or written confirmation for the specific job. Warranties do not cover damage caused by storms, extreme weather, movement in the building, blocked gutters or outlets, lack of maintenance, misuse, third-party work, pre-existing defects outside the agreed scope, or customer-supplied materials unless we agree otherwise in writing.

If you believe there is an issue with our work, contact us promptly and allow us a reasonable opportunity to inspect and remedy the issue where appropriate.

10. Insurance and safety

We maintain appropriate insurance for our work. We may refuse, pause, or reschedule work where the site is unsafe, access is unsuitable, weather conditions are dangerous, or continuing would create an unreasonable risk to people, property, or neighbouring premises.

11. Photos, videos, and job records

We may take photos or videos before, during, and after work to assess the job, explain defects, document progress, support warranty queries, and keep business records. Public marketing use of identifiable photos or videos is handled as described in our Privacy Policy.

12. Complaints and resolving issues

If something is wrong, please contact us promptly with details, photos where useful, and your preferred resolution. We will try to resolve valid issues within a reasonable time and without significant inconvenience. Please do not arrange third-party remedial work before giving us a reasonable opportunity to inspect, unless urgent action is needed to prevent further damage or for safety reasons.

13. Liability

We are responsible for losses caused by our failure to provide services with reasonable care and skill, subject to applicable law. We are not responsible for losses caused by pre-existing defects, customer-supplied materials, inaccurate information supplied to us, lack of maintenance, third-party work, extreme weather, or issues outside the agreed scope of work.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, and nothing affects your statutory rights as a consumer under Irish law.

14. Governing law

These Terms are governed by the laws of Ireland. Any dispute will be handled by the courts or dispute-resolution bodies with jurisdiction in Ireland, unless consumer law gives you additional rights.

By accepting a quote, booking work, or allowing us to start work, you agree to these Terms and any specific written terms provided for your job.